Refund policy
At MRPUZZLEMAN, each puzzle is custom-made with care and attention to detail. Because our puzzles are personalized, we have a unique refund and return process to ensure both customer satisfaction and product quality.
✅ Returns & Exchanges
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Custom Orders: Since puzzles are made-to-order with your chosen images, we cannot accept returns or exchanges due to a change of mind or incorrect image uploads.
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Defective or Damaged Items: If your puzzle arrives damaged, incomplete, or with a manufacturing error, please contact us within 7 days of delivery. We will replace or repair your order at no additional cost.
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Wrong Item Received: If we send you the wrong puzzle, we will immediately send the correct item at no extra charge.
💲 Refunds
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Refunds are only issued for orders that are cancelled within 24 hours of purchase.
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If a replacement cannot be provided for a defective or damaged puzzle, we will issue a full refund.
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Refunds will be processed to your original payment method within 5–10 business days once approved.
📦 Return Process
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Email us at Bobby@MrPuzzleman.com with your order number, photos of the issue, and a brief description.
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Our team will confirm eligibility and provide return instructions (if needed).
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If a return is approved, items must be shipped back in the original packaging.
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Once received, we will process your refund or replacement.
⚠️ Non-Returnable Items
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Custom puzzles made correctly according to the image and details you submitted.
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Items damaged due to customer handling after delivery.
🕒 Shipping Costs
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MRPUZZLEMAN covers return shipping only if the error was on our part (wrong item, defect, or damage).
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If you request a return for any other reason, you are responsible for shipping costs.
🙌 Customer Commitment
Our goal is to make sure your custom puzzle is a perfect fit for your memories and special moments. If you’re not satisfied, we’ll work with you to make it right.